Speaker: Patrick Lencioni
Title: “Dealing with Your Team’s Dysfunctions”
I knew this would be a good session both for me and our team - I first read Lencioni’s book “The Five Dysfunctions of a Team” a few years ago, and this past fall began taking our team through it. I also use the Field Manual which has a bunch of helpful tips - some of which Lencioni talked about in this session.
He basically walked through the five dysfuctions, so that’s what I’ll do, and add some thoughts that he brought as well as observations of my own. The five dysfunctions all build on one another and so it’s difficult to work on 2,3 or 4 if this first dysfunction isn’t under control:
1) Absence of Trust
The fear of being vulnerable with team members prevents the building of trust within the team. A team can’t function effectively if team members don’t have full trust in one another. The best way to establish ongoing trust is to have an environment of vulnerability where the struggle for position and recognition is non-existent, and all team members are cheering for each other. Vulnerability is risky - but it’s worth the reward of a team that trusts one another.
A healthy team can’t have team members who are self-focused and wondering who is getting the credit… This erodes trust because it creates an environment of competition and turns it into an individual sport rather than a team sport.
2) Fear of Conflict
The desire to preserve artificial harmony stifles the occurrence of productive, ideological conflict.
Healthy conflict is the only way to truly achieve results. It creates the appropriate amount of friction to stimulate people toward results and if a team has overcome the first dysfunction and trusts one another, the results will be productivity and success. You have to know people on your team aren’t holding back and choosing their battles! People who hold back don’t allow the energy of an issue and the competence of the team bring about the best results. If you’re holding something back, you’re hurting the team and not allowing the best to come about.
You can’t be afraid of conflict! If you are, your team clearly has a trust issue.
3) Lack of Commitment
The lack of clarity and/or the fear of being wrong prevents team members from making decisions in a timely and definitive way.
The key phrase here is: “If people don’t weigh in on an issue, they don’t ‘buy in’ on an issue.”
Don’t wait for consensus if it is hard to get to - look for truth, goodness and the BEST. Just know that people need to be heard and considered and if that happens - in a trust-based team - they will be committed to the direction that the leader determines is the best course.
CONFLICT allows us to achieve COMMITMENT.
4) Avoidance of Accountability
The need to avoid interpersonal discomfort prevents team members from holding one another accountable for their behaviors.
Peer to Peer accountability is ideal! Team members need to care about each other enough that they’ll need to hold each other accountable.
5) Inattention to Results
The desire for individual credit erodes the focus on collective success.
Here’s what dysfunctional teams focus on:
- ego
- status
- career development
Individuals need to put these things aside for the good of the team and focus on trust-based healthy conflict that leads toward commitment, accountability and the best results!
The two most important things that teams need once they’ve been able to work through these dysfunctions are COMMITMENT and CLARITY. When these are achieved on a team that trusts one another, the sky is the limit!
I highly recommend this book for your team. Click on the link here and order it from Amazon.com.